Henry Schein strives to help its customers operate a productive practice, attain their business goals, and deliver quality patient care with a variety of products, solutions, and services,Henry Schein is much more than a distributor of products and services—it is a company dedicated to providing comprehensive and valued solutions that help improve operational success and clinical outcomes. Stanley Bergman, Chairman of the Board and CEO of Henry Schein, recently addressed how the company is moving forward in light of the COVID-19 pandemic. “The expectations of Henry Schein by dentists and their teams have evolved during the pandemic,” shared Mr. Bergman. “Some expectations are eternal—our customers expect the same high-touch, human experience, but they also want the latest digital support.”,Henry Schein remains committed to balancing this remarkable customer experience with the added digital support that clinicians have come to expect. “We must always deliver the caring, empathetic, human touch to our customers that is the hallmark of Henry Schein, but we need to incorporate technology, data, and digital tools, which can deliver more personalized and effective customer interactions,” added Mr. Bergman.,Jonathan Koch, CEO of the Global Dental Group, explained that the dental industry is changing. For example, practices are now more willing to adopt new technologies and incorporate digital tools and workflows to improve the patient experience. He emphasized that Henry Schein will continue to deliver a top-notch customer experience as practice needs evolve. “We’re analyzing every facet of customer engagement, measuring it, understanding where we can improve and where we can deliver an exceptional experience,” said Koch. “Our teams have remained steadfast in their commitment to staying agile and flexible so that our customers can rely on us to help build strong businesses while they focus on providing outstanding clinical care.”,In its mission to provide the ideal customer experience, Henry Schein offers a portfolio of partner and private-label products; marketing solutions such as custom branding; exclusive member services; business solutions; and through Henry Schein One, a comprehensive suite of practice management software, patient demand-generating tools, patient engagement solutions, and more. Helping customers is not Henry Schein’s only mission. The company is also committed to promoting an environment where diversity and inclusion thrive, which allows it to better support practices and the patients they serve.
,“We must always deliver the caring, empathetic, human touch to our customers that is the hallmark of Henry Schein, but we need to incorporate technology, data, and digital tools, which can deliver more personalized and effective customer interactions.” ,– Stanley Bergman, Chairman of the Board and CEO of Henry Schein, ,Mr. Bergman also touched on another key element in Henry Schein’s efforts to grow closer to its customers. The concept referred to internally as One Schein is a unified approach that allows practitioners to work closely and cohesively with Henry Schein’s supply chain, equipment sales and service, and other essential services to enrich treatment options and outcomes, simplify business operations, and drive practice success.,“What we’re looking to provide is a comprehensive offering to our customers,” explained Mr. Bergman. “It’s an approach where we can offer, in a seamless way, access to our national brands, Henry Schein private-label products, and proprietary specialty products and solutions, including surgical, endodontic, and orthodontic products. In addition, customers have access to services, including our software and value-added services in most parts of the world.”,One important component of this multifaceted approach is Henry Schein-brand products, representing a comprehensive resource of merchandise solutions for practices, with an emphasis on quality and value. The products, including several that have been deemed Best Products by DPS evaluators (See “DPS Best Products”), are designed to help make practices more efficient while providing greater patient satisfaction, enhancing productivity, and increasing revenue.,Effective branding is essential in making patients remember your practice and spread awareness about it. Henry Schein’s Custom Branding service offers a variety of branded merchandise and services made specifically for healthcare professionals. These solutions enable practices to deliver clear and consistent brand messaging to their patients in a strategic manner by customizing promotional products with their logo or practice name and shipping them directly to the practice.,These products include drinkware, bags and accessories, desk and office products, technology accessories, and promotional handouts. Mark Hillebrandt, Chief Marketing Officer for Henry Schein Global Dental Distribution, noted that building brand awareness through traditional marketing measures, such as promotional items, can help maximize patient acquisition, retention, and loyalty.,“Leveraging promotional products is a great way for patients to remember a practice’s brand and showcase the brand name to those around them,” explained Hillebrandt. “A coffee tumbler acts as a traveling billboard.”,Besides merchandise, equipment, and technology, Henry Schein offers a suite of services to support dentists during the evolution of their practices—whether you are just starting your career and are looking for an associateship opportunity, interested in purchasing a dental practice, growing an existing business, or preparing for retirement.,Start – Henry Schein is passionate about helping dentists start their own practices or purchase an existing practice. New dental school graduates often note that they didn’t receive a sufficient business education in school, so Henry Schein is there to support their entrepreneurial dreams.
,Grow – To help you grow, Henry Schein offers multiple services to support the goals of single or multisite practices:,- The Henry Schein Practice Analysis can help identify opportunities for revenue growth and profitability optimization.,- Analysis of your reimbursement for self-pay or insured patients ensures that you maximize rates for high-quality care. This service will also negotiate with payers on your behalf.,- Practice Growth Marketing supports your need to keep schedules full with both new and returning patients.,- Henry Schein’s in-person education via the Dental Business Institute, which focuses on your practice business plan, is now online as DBI OnDemand to support you and your staff anytime.,- Review of your leases and renegotiation on your behalf. – Henry Schein’s compliance training and tracking solution offers in-office and online programs to ensure your entire team is updated, while minimizing practice risk.,- Henry Schein has consulting and training solutions to help your team with all aspects of running a practice.,• Henry Schein’s Thrive Signature membership program was developed for customers seeking to maximize their partnership with the company. Bene-fi ts include discounts on equipment, technology, and merchandise purchases; data dashboards to inform practice operations; and discounts on service and shipping. The benefits are continuously enhanced with exclusive offers, discounts, and member-only pricing based on customer feedback.,Retire – Getting ready for retirement can be stressful. Henry Schein Professional Practice Transitions works with you to plan and create a successful and efficient exit strategy to ensure you maximize the value of your practice when listing and selling, while meeting your personal goals.,
,As dentistry rebounds from the impact of the pandemic, Henry Schein will continue to meet its customers’ needs and drive success in 2021, according to AJ Caffentzis, President of the U.S. Dental Distribution team. “Henry Schein is prepared to satisfy the needs of our customers for all of the products, services, and solutions they need to provide quality care for their patients while, of course, building a stronger business,” Caffentzis said. “We remain committed to our brand promise of ‘Rely on us,’ and we are working in lockstep to deliver on that promise.”, ,For More Information855.801.1125 www.henryschein.com
