This article is powerful and could make you about £55,000 better off. It focuses on the psychological principle of reciprocity, whereby you give something to

‘I work in a very confined environment,’ I said while explaining my stress to a non-dental friend. ‘Have they given you the smallest room?’ she

Successful relationships between dentists and patients depend on trust and goodwill. Preserving the rapport is crucial, but the balance within that relationship is shifting. The

You can manage your revenue and costs effectively by using key ratios to monitor them. But to carry out a ratio analysis you need the

Every month I spend a full day on the telephone with my clients – that’s 15 minutes with each of them – asking ‘how can

What is the difference between an organisation’s mission and its vision? When asked this, many business professionals, including dentists, find it hard to come up

Most receptionists place great value on offering excellent customer care, whilst working in a busy, high-pressure dental reception. However, your efforts can sometimes be seen

Being a manager means keeping morale high to increase productivity and job satisfaction. When a manager has been with a team for a long time,

In April, change was forced upon us all. For some it was a time of great uncertainty and worry, while for others it was a

Bristol is home to one of the smallest dental schools in the UK, a fact its staff and students are very proud of. This is

Dr David Hornbrook is one of dentistry’s most talented clinicians and has helped thousands of dentists fall back in love with their profession. He shares

Taking on a new associate happens regularly in many dental practices, and each and every time it occurs, it presents the same challenges. The first,