Managing patient expectations
2023-01-12
‘Several factors may lead a patient to have unrealistic expectations’: Angela Love explains how patient expectations can be successfully managed. Patients and dentists may sometimes
Angela Love
How to improve your team’s communication skills
2022-09-12
Angela Love discusses the importance of excellent communication skills in the dental team and tips on how to achieve this. It’s increasingly common for patients
Dealing with complaints: unsatisfactory treatment
2021-06-24
With the number of complaints about unsatisfactory treatment on the rise post-COVID-19, Angela Love discusses some of the common themes and offers risk management advice.
The COVID-19 files – ‘unsatisfactory treatment’
2021-06-08
The pandemic interrupted many long-term courses of treatment making it harder for dental professionals to deliver their usual standard of care. Unfortunately, this is likely
