How Good Is Your Customer Service?
2020-08-26
Five-star customer service is the highest level of customer service that can be offered to every patient. With it, your patients would rate you five
attrition
What Happens When Your Dental Staff Changes?
2019-09-09
Dental practices have always depended on their teams, and for good reason. A great team can decrease stress and increase practice production. Unfortunately, regardless of
How to Cut Patient Attrition by 50%
2019-07-09
A general practice producing $948,000 contacted Levin Group after it recognized that it was losing far more patients than it should based on a recent
Never Suffer Another Slow Month
2017-10-12
A bad month hits your dental practice. Do you make an excuse, or do you pinpoint the root cause of your low numbers of new
How to Understand Your Patients’ Customer Lifetime Value
2017-10-10
We all understand the importance of retaining existing patients and of attracting new ones to cultivate a thriving dental practice. But how can you precisely
