Why Customer Service and Patient Experience Matter
2024-03-25
“My Practice Has a Reputation for Good Service.” Are You Sure About That? I get excited when a dentist tells me that they roll out
customer service
Putting trust in the right places
2024-02-22
Dr Amandine Beke and her partner spent the past two and a half years bringing the dental practice of their dreams to life – here’s
Why Customer Service Still Counts
2023-08-03
The retail world is gradually shifting to online purchasing. No one believes that 100% of all shopping will go in that direction, but every year
How Happy Are Your Patients?
2021-06-22
When I ask dentists about how happy their patients are, I am always told that they are “extremely happy.” The same answer comes from the
The Most Powerful Distinction Between Customer Service and Leadership
2021-02-19
With so many practices delivering comparable products and services to their patients (also known as customers), standing out from the competition often boils down to
How to Market Your Practice and Keep Your Patients During the Epidemic
2020-04-15
We recognize that most practices are taking the ADA’s recommendation and closing their doors to non-elective treatments. For those teams who remain in the practice,
Spike in number of dentists using live chat and telephone answering
2020-02-28
More UK dentists are opting for telephone answering and live chat services to handle high patient demand. Figures reveal a 300% increase in uptake –
Never Lose Sight of Who You Serve
2020-02-13
When was the last time you answered the phone at the front desk of your dental office? More importantly, what was your gut response to
The Eight Qualities of Great Customer Service in Dentistry
2019-12-31
Customer-centered service is the key to any successful business, and dentistry is no different. So, here are eight service-oriented qualities to inspire you to strive
Customer Service Remains Essential in an Always Changing Online World
2019-09-23
Dentists need reliable partners if they want to succeed. When it’s time to order supplies, learn a new technology, navigate shifting demographics, or figure out
Three Takeaways Dental Practices Can Learn from Amazon’s Prime Day
2019-08-12
Each year, Amazon Prime subscribers look forward to Prime Day, the annual online shopping holiday with great deals, new products, and excitement surrounding special offers.
Do Your Team Members Have the HQ Factor?
2019-05-27
I have come to agree with so many in the business sector who have recently stated that the hospitality quotient (HQ) is the single most
