,Save time, money, and hassle by purchasing quality products online and over the phone,
,For years, industry colleagues told Michael Caputo, president of Darby Dental Supply, that you can’t sell equipment over the phone. Fortunately for Darby and its customers, Caputo stayed the course. For 10 years, the product and equipment distributor has been successfully supporting its customers through virtual selling., ,When Darby began its virtual selling strategy, no one would have guessed that nearly all business would be conducted virtually. The pandemic forced everyone to rethink how they do business. The Darby team didn’t have to blink an eye because they were already virtual., ,Virtual selling is an extension of Darby’s goal of providing quality products and equipment at lower out-of-pocket costs. Because Darby doesn’t rely on face-to-face sales, doctors don’t have to take time away from patients to meet with reps., ,Andrew Tralongo, president of the practice management firm T Management, praised Darby’s approach to customer service. “Not only do they accommodate each of our providers’ desires and requests, they also are the most cost-effective solution on the market. They provide us with options and explain pros and cons without a long sales process or feeling oversold.”, ,Darby makes it a point to find innovative products from lesser known manufacturers. The team also seeks out equipment manufacturers that share their core values when it comes to customer support and service. “This gives our customers the same great quality with superior customer service and savings,” said Michael Caputo.
