With the number of complaints about unsatisfactory treatment on the rise post-COVID-19, Angela Love discusses some of the common themes and offers risk management advice.
Treatment availability was the top dental complaint from the UK public, it has been revealed. It has been one year since the country was plunged
The number of blue-on-blue complaints cases is up 10% on previous years, the latest GDC report shows. Here John Makin gives his thoughts. According to
Sarah Ide, Dental Defence Union (DDU) dentolegal adviser, examines the most common factors in dental complaints and how to avoid them. In past articles we’ve
The unexpected and high costs of services and treatment are the most common complaint that patients have about dental practices, according to a survey by
David Lauder examines the most common factors in dental complaints and how to avoid them. Communication problems are a common causes of complaints against dental
The US Department Department of Labor’s Occupational Safety and Health Administration (OSHA) has announced an interim response plan for the coronavirus pandemic that provides instructions and
John Makin remarks on the growing number of complaints coming from other dental professionals. Efforts by the General Dental Council (GDC) to better signpost those
Main Content In UK, the number of complaints about poor teeth whitening increased by a quarter. The procedure is carried out by non-qualified dentists, but
Nearly a third of the warnings (29%) issued by the General Dental Council (GDC) in the United Kingdom in the past five years related to
Organisations from across dentistry have joined forces to create a set of universal principles for good complaint handling. The organisations, including the GDC, have created
Dental practices should make it easy for patients to complain about dental treatment, the DDU says. Figures show there were 14,000 NHS dental treatment complaints in 2017/18.
