Dealing with your first complaint
2026-04-12
While commonplace, it can be daunting to receive your first complaint – Bryan Harvey explains how to manage them professionally and appropriately. We know how
complaints
Dentist struck off for forging patient complaints against colleagues
2025-08-12
A dentist has been erased from the GDC register for submitting fake patient complaints as part of fitness to practise referrals against two other dental
Navigating complaints, reviews and feedback with confidence
2025-03-13
Join Lisa Bainham on Wednesday 19 March at 7pm as she explains how to navigate complaints, reviews and feedback with confidence. This webinar will provide
Avoiding complaints – a guide for practice managers
2024-07-04
Julian Perry shares some helpful tips for preventing complaints against practice managers, nurses and receptionists. Since the return to work from COVID we have seen
Dentists urged to be clear when communicating fees to patients
2023-11-15
Dental professionals should be clear when communicating dental charges and fees to patients, says the Dental Defence Union (DDU). This follows recent report published by
Calls for dental school to boost number of NHS dentists
2023-11-07
Calls are being made for the creation of a new dental school in Dorset in a bid to increase the number of NHS dentists. Speaking
Composite bonding – keeping up appearances
2023-05-09
The DDU’s Jo-Anne Taylor explores the reasons behind complaints and claims concerning composite bonding, the second in a short series about cosmetic treatments. Quicker, less
Handling complaints – you can please all of the people, some of the time
2023-04-12
Practice Plan head of sales, Zoe Close, spoke to head of dental at MDDUS, Stephen Henderson, to get some advice on complaints and litigation. Complaints
Spike in number of NHS dental complaints, figures show
2022-11-29
New figures reveal a small increase in the number of NHS complaints involving primary care dental services. As a result, the Dental Defence Union (DDU)
Spring clean your dental complaints procedure
2022-02-25
A new year is a great time for a spring clean. Here Lesley Taylor explains why now is the ideal time to review your complaints
On our best behaviour – avoiding patient complaints
2021-09-27
Denise Tulip explains the importance of having a good attitude when seeing patients. The one thing that we can all agree on is that dentistry
The legal eagle – GDC complaints continue to fall during the pandemic
2021-08-31
John Makin says one positive statistic during the pandemic is the ongoing fall in the number of GDC cases. The GDC latest statistics on its