Almost two thirds (65%) of patients aren’t aware dentists are required to provide a formal process for managing complaints. That’s according to a new survey from Dental Protection,
The number of written complaints received by the NHS increased 4.9% in 2016/17, new figures from NHS Digital show. Specifically there were a total of 90,600 written
All NHS patient complaints in Scotland are to now be managed in accordance with the new NHS Scotland complaints handling procedure. Published by the Scottish
The DDU has reported a record number of claims and complaints in its 2014 annual report A record number of claims and complaints cases against healthcare
Dental professionals’ main concern is false complaints according to a new study Dental professionals are most concerned about patients looking to falsely complain and seek
Donna Hickey explains how practices can deal with complaints effectively, while adhering to the GDC and the CQC principles. Having an effective complaints procedure in
