IntelePeer has announced the launch of its SmartAnalytics starter pack at HLTH 2025. The solution is designed to provide multi-site healthcare organisations with AI-powered analytics and insights aimed at improving operational efficiency and patient engagement.
The starter pack focuses on three key operational challenges for multi-location clinical practices: appointment no-shows, unanswered calls, and outstanding patient receivables. The package includes actionable insights within two weeks of deployment, real-time dashboards and call analysis, and implementation of one patient engagement automation use case — either appointment management or receivables collection.
According to the company, the SmartAnalytics tools enable healthcare providers to gain data-driven insights that can support improvements in workflow efficiency, financial management, and patient experience. Industry data from Frost & Sullivan indicates that many small and medium-sized healthcare organisations face difficulties related to manual processes that impact patient access, costs, and staff workload. The Medical Group Management Association (MGMA) identifies staffing, cost management, patient access, and communication as key priorities for healthcare leaders and highlights analytics as an important component for strategic planning and performance measurement.
IntelePeer states that the SmartAnalytics starter pack provides a straightforward starting point for healthcare providers seeking to integrate AI-driven analytics into their operations.
Customer experiences
Some users have shared feedback on IntelePeer’s SmartAnalytics and SmartAgent solutions through Gartner Peer Insights, citing benefits such as clearer operational visibility and quicker issue resolution. Other healthcare and emergency response organisations have noted improvements in efficiency and resource allocation after integrating the company’s tools.
For example, IntelePeer reports that a multi-location dental service organisation using SmartAnalytics and SmartAgent for automated payment reminders collected more than $5.5m in outstanding receivables. Across its healthcare clients, the company cites an average 67% reduction in appointment scheduling costs, an 8% increase in scheduled appointments, and a 50% reduction in agent-related costs.
Platform overview
• IntelePeer’s platform combines several AI-powered tools, including SmartAnalytics: dashboards with custom KPIs, interaction explorer, transcript playback, call segment analysis, and an AI quality management agent for live call review
• SmartAgent for healthcare: automation for appointment scheduling, insurance verification, patient reminders, and collections
• Agentic AI framework: a system for managing and orchestrating multiple AI agents to automate communication workflows
• Next-generation voice AI engine: designed to deliver natural voice interactions with multilingual support
According to IntelePeer, the SmartAnalytics starter pack aims to make it easier for healthcare providers to adopt AI-driven automation and data analytics within existing systems. The company positions the initiative as part of its wider effort to support digital transformation in the healthcare sector.
All images courtesy of Business Wire.
Source: Business Wire
