At the Chicago Dental Society’s 2025 Midwinter Meeting, Henry Schein One is introducing new advancements to its platform, designed to enhance the functionality and security of dental practice management. The company aims to simplify workflows and automate routine tasks to increase efficiency for dental teams.
Brian Weatherly, CEO of Henry Schein One, commented, “The industry is hungry for what we have to offer. We’re aiming to revolutionize dentistry by making technology invisible, completely automating processes like revenue cycle management and patient flow. Our goal is to free up clinicians and their teams to focus on patient care. We envision practices operating with effortless efficiency, freeing doctors to rediscover the joy of their work and dedicate more time to what they love.”
The company’s focus on improving support and security includes a significant reduction in response times for customer service. Henry Schein One now resolves support calls in an average of 90 seconds, with 98% of customers rating their support experience as good or excellent. A new support plan for Dentrix, one of the company’s key practice management platforms, will feature regular, automatic upgrades, ensuring users have access to the latest version of the software without requiring manual updates.
Tamara Whitley, co-owner and practice administrator of Whitley Family Dental in Dallas, Texas, emphasized the importance of these updates, stating, “I don’t ever want to use old technology when more efficient, secure options are available. Consumers today understand the value of regular updates – just look at how much we rely on updated apps on our smart phones. For our practice, automatic platform upgrades are essential to maximize our technology investment, protect our critical data, and deliver the best possible care to our patients.”
Henry Schein One also continues to innovate with integrated applications and strategic partnerships. The platform now features tools such as Detect AI powered by VideaHealth and Voice Perio powered by Bola AI. In addition, it integrates with the API Exchange to offer smoother workflows across multiple platforms.
Kwane Watson, DDS, co-founder and CEO of Kare Mobile in Louisville, Kentucky, noted the benefits of the API integration, stating, “Integrating with the API Exchange transformed our solution by streamlining scheduling workflows, reducing manual input errors, and optimizing treatment planning. With real-time data synchronization, our AI-driven system can now intelligently coordinate patient sequencing, factor in regional cost variances, and automate appointment booking with unprecedented efficiency. This integration has not only improved operational accuracy but also enhanced the patient experience by providing seamless, data-driven scheduling solutions.”
The platform’s design also aims to improve the entire patient experience, from booking to billing. Automated systems streamline patient intake by scanning IDs and insurance cards, verifying coverage, and linking clinical images to their corresponding CDT codes. These changes have led to a significant reduction in claims denials.
Rick Hagstrom, DDS, owner of A Shop for Smiles in La Mesa, California, said, “We’ve had an 80% decrease in claims denials because the platform automatically codes all images with CDT codes to speed insurance processing. The process takes the guesswork and hassle out of insurance billing, so my team can devote more time to creating the best possible experience for our patients.”
Integrated payment solutions, including partnerships with Worldpay, further enhance billing accuracy, minimize fraud risks, and save time by streamlining financial management processes.
Henry Schein One is showcasing these updates at the 2025 Midwinter Meeting in Chicago, where attendees can visit booth No. 3215. The company will also host a “Shark Tank” happy hour on February 21, 2025, led by the leadership team, including Dr. Ryan Hungate, chief clinical and strategy officer; Martin Kearns, general manager, revenue cycle management; and Barbi Elmore, senior director, product management.
