
Why Customer Service and Patient Experience Matter
“My Practice Has a Reputation for Good Service.” Are You Sure About That? I get excited when a dentist tells me that they roll out

“My Practice Has a Reputation for Good Service.” Are You Sure About That? I get excited when a dentist tells me that they roll out

This post presents five recommendations. Implementing any or all of these suggestions will enhance your practice performance and increase your production. Work towards creating Five-Star
Software of Excellence offers a solution that empowers dental practitioners to understand, optimise and unlock the untapped potential of their practice. Running a dental practice

Recently, a story made headlines about a dental patient who received an extreme amount of work done in a single visit and is now suing

DISCLOSURE: Please understand that this article is not intended to foster an “us (women) versus them (men)” mentality. The experience outlined below, which is my
Putting together the pieces: Polly Bhambra speaks to Louise White about her secrets to successful practice management. Behind every successful practice is a successful practice

This is not breaking news. Dentists have long understood that overhead is the enemy of profit and, therefore, the practice. However, overhead needs to be

Dentistry is about more than just creating healthy smiles. It’s also about fostering strong, lasting relationships with patients. With a wealth of choices and abundant

There’s an old adage in business that says, “If you’re not growing, you’re dying.” To some extent, this rings true, as without growth, others may

It can’t be much of a surprise that some of our deepest insights come to us in a state of calm. It’s partly why many
Our professional community was rocked by the passing of a young dentist in 2021. Dr. Manu Dua woke up one morning close to his 33rd

Even if you have a practice with 5-star customer service, you’ll still encounter patients who are deemed difficult—individuals who simply don’t cooperate in some way,