Weave, an all-in-one customer experience platform for small and medium-sized healthcare businesses, has been selected as the exclusive patient engagement platform endorsed for members of the American Dental Association (ADA). The designation is reserved for products and services that meet high standards for modern dental practices.
“We are excited to launch this new relationship with Weave,” said Allen Reavis, chairman of the ADA Member Advantage board of directors. “They have a deep understanding of dentistry and the day-to-day operations of a dental practice’s front office. This has enabled them to develop a highly customer-focused suite of services that will help ADA members save time and improve efficiency across many aspects of patient communication.”
Before granting the endorsement, ADA Member Advantage conducted a vetting process to evaluate the effectiveness and value of Weave’s solutions. Members who sign up will receive meaningful discounts and enhanced training to help them quickly realise operational efficiencies.
“Weave was built to help practices operate more efficiently, deliver better outcomes and support growth, allowing healthcare professionals to focus more on patient care,” said David McNeil, chief revenue officer at Weave. “We’re honoured to support ADA members with technology solutions designed to deliver meaningful results, and being selected through such a rigorous process validates the value our platform provides to practices nationwide.”
Weave’s all-in-one platform supports dental practices with tools designed to streamline operations and enhance the patient experience, including:
• Customised phone system and number: Weave’s intelligent phone system provides teams with insights on every call by displaying patient information in advance. Calls and texts are unified under a single practice number to ensure consistent, professional communication
• Always-on AI receptionist: The AI-powered receptionist automatically follows up on missed calls with text messages that allow patients to book appointments, answers frequently asked questions in real time, and escalates enquiries to staff when required
• Faster insurance eligibility insights: The enhanced insurance tool uses robotic process automation (RPA) to access dental payer portals directly and retrieve detailed eligibility information, including frequency limitations, remaining benefits and code-specific details
• Enterprise-grade infrastructure: Designed for multi-location healthcare practices and dental service organisations (DSOs), Weave Enterprise centralises operations across multiple locations to standardise workflows, improve efficiency and accelerate revenue cycle management