NextGen Healthcare, Inc., a leading provider of ambulatory-focused technology solutions, has achieved a significant milestone by enabling more than one million patient visits through its telehealth solution in 2020.
NextGen Virtual Visits™ is a key component of the NextGen® Patient Experience Platform which provides capabilities such as online scheduling, bill payment, and secure patient-provider messaging.
The solution seamlessly integrates with NextGen® Enterprise EHR, the company’s flagship ambulatory care platform. During this rapid growth, NextGen Virtual Visits™ received high patient satisfaction scores of 9.1 out of 10.
Over this same period, NextGen® Office for provider-owned small healthcare practices supported over half a million virtual visits through its cloud-based solution.
NextGen Virtual Visits™ became a critical means of care continuity for thousands of ambulatory providers across the United States (US) during the COVID-19 pandemic. Demand for the popular care delivery alternative continues to grow.
According to a forecast from Chilmark research, 15-25% of all US primary care visits will be conducted virtually by 2025.
Lone Star Circle of Care (LSCC), a federally qualified health centre (FQHC) in Texas, utilises the full NextGen® Patient Experience Platform, including NextGen® PxP Portal, NextGen Virtual Visits™, NextGen® Patient Self-Scheduling and NextGen® Pay.
“With NextGen Virtual Visits, we are able to provide a seamless telehealth visit for our patients. Within the online portal, patients can conveniently schedule both telehealth and in-person appointments and quickly pay bills,” said Kachina Gayton, director of clinical technologies, Lone Star Circle of Care. “The way the solutions are integrated significantly benefits both patients and providers.”
“We are proud to have enabled over one million integrated telehealth visits while delivering a superior patient experience,” said John Beck, chief solutions officer, NextGen Healthcare. “This milestone represents our ability to scale quickly to provide patients and physicians with an innovative and safe channel for care delivery. Virtual visits will play an increasingly important role in the evolution of the patient experience.”