Delta Dental of California and its affiliates have been honored with a top rating for customer service by USA Today, earning five stars in the financial services category. This national recognition highlights Delta Dental’s dedication to providing high-quality, personalized care to more than 27 million members.
The award, presented by USA Today and Planet-A Insight Group, evaluates companies through public data, nationwide consumer surveys, and analysis of over 590,000 customer reviews. The evaluation covers seven key areas: friendliness, professional competence, service quality, accessibility, solution orientation, speed of resolution, and reliability.
Earl Parker, Executive Vice President and Chief Operations Officer at Delta Dental of California and Affiliates, praised the recognition. “This honor reflects the dedication, professionalism, and empathy our team brings to every interaction. We focus on making a positive impact on our members, supporting not just oral health, but overall well-being. Our goal is to create a relationship rooted in trust and care, not just transactions.”
Customer advocates at Delta Dental emphasized the company’s approach to member care. Joshchina Watson shared, “We educate members, explain their options, and encourage them to advocate for themselves. We never rush conversations. After each call, I want members to feel supported, informed, and confident in their decisions.”
Macy Adams, a Customer Service Representative, highlighted the company culture as a key driver of service excellence. “We work with intention every day in a positive, inclusive environment. Delta Dental recognizes that oral health affects overall health, and that purpose motivates our work and strengthens our commitment to our members.”
Since 1955, Delta Dental of California and its affiliates have provided comprehensive dental insurance coverage and built a strong network of dental providers. The enterprise includes Delta Dental Insurance Company, Delta Dental of Pennsylvania, Delta Dental of New York, and the DeltaCare USA network, covering over 27 million members across 15 states and the District of Columbia. Delta Dental continues to expand access to oral healthcare, improve education, and influence policy to address systemic health issues, reinforcing its leadership in dental insurance and member service.